https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216288#M54778 <P>good day.. i have the same problem, do i need to conneck my phone to my pc with USB connector to download this PC COMPANION? thanks pls. send me answer</P> Fri, 11 Jul 2014 11:42:37 GMT barako 2014-07-11T11:42:37Z https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216283#M54773 <P>hello, i hopw you can help me, i own a xperia arc S and today i've turned it of, since then i cannot turn it back on, when i press the on button it vibrates, and it says "sony" on the screen, sometimes he eaven goes as far as sayin "xperia" next but then he chokes and goes back sayng sony, he gets stuck in this process and does this over and over again ...<BR />please help me !&nbsp;<BR />thank you</P> Mon, 14 Apr 2014 00:41:53 GMT https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216283#M54773 anaraquel1705 2014-04-14T00:41:53Z https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216284#M54774 <P>Hi anaraquel1705,</P> <P><SPAN>Welcome to the community! Since you're new please be sure that you have checked out our </SPAN><A href="https://community.sony.co.uk/t5/Welcome/Discussion-guidelines/m-p/349678#U349678" target="_blank">Discussion guidelines.</A></P> <P>With the information supplied, I can advise that you would need to perform a software repair on the device to resolve such an issue. Please use the instructions below.</P> <P>1. Download the PC Companion software from <A href="http://www.sonymobile.com/global-en/tools/pc-companion/" target="_self" rel="nofollow noopener noreferrer">PC Companion</A> and install it on your PC.<BR />2. Install and open PC Companion then select Support Zone.<BR />3. Phone Software Update.<BR />4. Start.<BR />5. Repair Phone<BR />6. Continue<BR />7. Accept data removal<BR />8. Next<BR />9. Wait for prepare<BR />10. Select Phone<BR />11. Follow the connection steps</P> <P>I apologise for any inconvenience this may cause.</P> Mon, 14 Apr 2014 00:52:01 GMT https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216284#M54774 Jake-SonyXperia 2014-04-14T00:52:01Z https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216285#M54775 <P>IT WORKED !!!! thank you so much !!!!</P> Mon, 14 Apr 2014 01:01:26 GMT https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216285#M54775 anaraquel1705 2014-04-14T01:01:26Z https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216286#M54776 <P>Thats great news, glad I could help.</P> Mon, 14 Apr 2014 01:33:12 GMT https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216286#M54776 Jake-SonyXperia 2014-04-14T01:33:12Z https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216287#M54777 <P>Go to Sony Service Center and ask to format your phone.</P><P>But before that take the backup of everything.</P><P>It will solve your problem, as I had the same issue.</P> Mon, 14 Apr 2014 14:06:13 GMT https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216287#M54777 swap 2014-04-14T14:06:13Z https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216288#M54778 <P>good day.. i have the same problem, do i need to conneck my phone to my pc with USB connector to download this PC COMPANION? thanks pls. send me answer</P> Fri, 11 Jul 2014 11:42:37 GMT https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216288#M54778 barako 2014-07-11T11:42:37Z https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216289#M54779 <P>please help me how could i connet my phone if its not even turning on :'(</P> Sat, 09 Aug 2014 10:14:17 GMT https://community.sony.si/t5/other-general/my-phone-wont-turn-on/m-p/3216289#M54779 quetta 2014-08-09T10:14:17Z