topic Re: Won't charge to more than 83% in M Series

Won't charge to more than 83%

Bayern — Thu, 16 Feb 2017 08:30:19 GMT

My mobile phone won't change more than 83%...even i leave it on charge more than hour...
I tried safe mode
But no difference...
Please help me...

Re: Won't charge to more than 83%

Lord_viridis — Thu, 16 Feb 2017 08:40:56 GMT

What if you turn it off?

Re: Won't charge to more than 83%

Jonas — Thu, 16 Feb 2017 08:48:17 GMT

Hi @Bayern, welcome to our community!

I'm sorry to hear about your phone.

As @Viridis recommended, try charging the phone while it's turned off and see if it continues to charge after reaching 83% battery level.

Are you charging your phone using a USB port on a computer or a wall socket? If you are charging through a USB port, could you try connecting the phone to the charger that was included together with your phone to a wall socket and see if you experience the same behaviour, either when the phone is turned on or turned off.

If you have another original charger and cable, could you trying charging the phone with either of these? If you don't have an extra charger or cable, if one of your friends, colleagues or family members have an Xperia device you can ask them if you can borrow their charger!

Let us know how it goes!

Re: Won't charge to more than 83%

Bayern — Thu, 16 Feb 2017 09:48:37 GMT

I use wall socket charger....
Before 2 weeks it was changing for 95 %
But now no...
Once I turn it to demo mode
After that this problem began

Re: Won't charge to more than 83%

Bayern — Thu, 16 Feb 2017 09:49:15 GMT

Viridis
Same thing...

Re: Won't charge to more than 83%

Bayern — Thu, 16 Feb 2017 09:51:33 GMT

Jonas
I'm using a 2.1 ma original charger

Re: Won't charge to more than 83%

Jonas — Thu, 16 Feb 2017 16:42:28 GMT

Hi again!

Is the demo mode currently activated in your phone? If it is, could you try turning it off and see if you can charge the phone past 83%?

To turn the demo mode off, open up the Phone application and type *#*#*73556673#*#*.

Is there any change after you have turned off the demo mode? If you still can't charge the phone over 83% with another charger / cable, I'd recommend that you perform a software repair using Xperia Companion.

This will delete all data stored on the internal storage in the phone so it's important that you backup the data before starting with the repair.

Keep us posted!

Re: Won't charge to more than 83%

Bayern — Thu, 16 Feb 2017 17:40:26 GMT

Ok... Thanks jonas i will try this and poste you what happens...

Re: Won't charge to more than 83%

Bayern — Fri, 17 Feb 2017 03:59:40 GMT

Hello again...
No changes...
I will try deleted cached data partipation and discharge my phone until it off
And charge it...

Re: Won't charge to more than 83%

Bayern — Fri, 17 Feb 2017 04:00:37 GMT

No demo mode... Because I made a factory reset...

Re: Won't charge to more than 83%

Jonas — Fri, 17 Feb 2017 09:48:39 GMT

Thanks for the update!

Based on the previous troubleshooting that you have done, it sounds like it's related to hardware rather than software. There is however one more thing that you can try and that is performing a software repair using Xperia Companion.

This will delete all data stored on the internal storage of the phone and reinstall the latest available software in your phone. So it's advised to backup the data using Xperia Companion before starting with the repair.

Should the phone still not charge past 83%, the phone will have to be examined at an authorized service centre by a trained technician. Your Local support team will gladly assist you with this and if you have any questions regarding service times, routines and so forth, they are the experts on your market and will assist you with this as well!

Keep me posted!

Re: Won't charge to more than 83%

Bayern — Fri, 17 Feb 2017 11:07:44 GMT

Jonas
The problem it solved my mobile battery reached to 100%
...
Slow charging during (70_80)%
But after that it begin more faster
Thanks for you

Re: Won't charge to more than 83%

Jonas — Fri, 17 Feb 2017 13:03:49 GMT

I'm glad to hear that it's working as it should now so you can charge your phone to 100%.

Let me know if there is anything else I may assist you with and have a great weekend!