topic Re: WiFi turning it's self off straight away in M Series

WiFi turning it's self off straight away

itsbricked — Fri, 11 Nov 2016 21:46:35 GMT

Hello, earlier today my phone's WiFi started turning it's self off as soon as I turned it on. I have since restarted it several times and the problem is still there.
Does anyone know how to fix this?

Re: WiFi turning it's self off straight away

Uliwooly — Fri, 11 Nov 2016 21:53:34 GMT

Settings > about phone > diagnostics > test > test WiFi

Re: WiFi turning it's self off straight away

itsbricked — Fri, 11 Nov 2016 22:29:45 GMT

It passes the WiFi test as the WiFi will turn on, it just turns straight back of again.

Re: WiFi turning it's self off straight away

Uliwooly — Fri, 11 Nov 2016 22:59:46 GMT

Test it in safe mode

Re: WiFi turning it's self off straight away

itsbricked — Sat, 12 Nov 2016 14:42:21 GMT

I have and that made no difference.

I have contacted a sony support member and been told that it will have to be sent in for repair. Does anyone know how to get in touch with the escalations team as it is a phone I have had for only about a month after being a replacment for a phone that over a 3 month (roughly the same time as I had had the phone before that) period was "repaired" multiple times, which after each it had new problems.

Re: WiFi turning it's self off straight away

coolaarne — Sat, 12 Nov 2016 17:07:48 GMT

Hi, I have the same issue. First the factory reset fixed the issue, but right after i installed android wear + motorola connect smart watch apps, the Wifi issue started. After starting wifi, it turns itself off immediately.... So I guess the wifi issues has something to do with android wear....

Do you also have android wear?

Re: WiFi turning it's self off straight away

coolaarne — Sat, 12 Nov 2016 17:10:45 GMT

@Pikku-Y wrote:
Hi, I have the same issue. First the factory reset fixed the issue, but right after i installed android wear + motorola connect smart watch apps, the Wifi issue started. After starting wifi, it turns itself off immediately.... So I guess the wifi issues has something to do with android wear....
Do you also have android wear?

And after uninstalling the android wear things from the phone.. TADAA.. wifi started working..

God i miss my old good Jolla phone, which i accidently broke:D

Re: WiFi turning it's self off straight away

itsbricked — Sat, 12 Nov 2016 17:12:03 GMT

I did have android wear, though this isn't sounding great, after spending money on a SmartWatch

Re: WiFi turning it's self off straight away

itsbricked — Sat, 12 Nov 2016 17:14:49 GMT

Just did the same and viola

Re: WiFi turning it's self off straight away

coolaarne — Sat, 12 Nov 2016 17:15:22 GMT

Try uninstalling android wear software and then check the wifi.. did wifi start workin? if it did, would you care contacting sony and scream "fix it ASAP"?

Re: WiFi turning it's self off straight away

itsbricked — Sat, 12 Nov 2016 21:09:24 GMT

It did fix it, I will do

Re: WiFi turning it's self off straight away

coolaarne — Sat, 19 Nov 2016 06:38:08 GMT

Finnish Sony service was not helpfull at all, since they replied me to send the device to sony care to be repaired

However I found a workaround while SONY HOPEFULLY fixes the issue.. After installing the andoid wear app, go to wifi settings (and maybe even further by touching the three dots upper right corner". There should be a text with blue underlining (cant remember what it was, since the text isnt visible anymore)... touch it and then deselect both from the appearing window (they had something about wifi/bluetoot search/positioning.. cant remember).. Wifi should work now.

Re: WiFi turning it's self off straight away

itsbricked — Sat, 19 Nov 2016 14:39:41 GMT

UK support did the same.

Also this is a google problem as a the app is theirs.

Re: WiFi turning it's self off straight away

itsbricked — Sun, 20 Nov 2016 14:53:41 GMT

For anyone else having the issue, use the search function in settings to find the Scanning menu. This is a part of the location section of setings, then turn off Wi-Fi Scanning and Bluetooth Scanning.

This is what Pikku-Y has just said, but in more detail.

Re: WiFi turning it's self off straight away

NikoAus — Mon, 19 Dec 2016 12:05:22 GMT

100% Right! I had the same problem 3 weeks ago, and that did the job for me. It looks like it fixed itself now...will se for how long.