topic Re: Xperia M4 Aqua wont let me add account after Factor reset in M Series

No Google services after the phone was repaired

khush2990 — Thu, 08 Dec 2016 20:30:34 GMT

My m4 aqua was not charging.. There was some problem with my charging socket therefore, I gave my phone for repair.. I got my phone yesterday,but it was not having any Google service(no Google search engine,no play store no Gmail)which doesn't allow me to download any basic apps also. I talked to the customer care and checked if my app is not disabled in settings but it was not there at all. I did factory reset nothing happened.. Finally I connected my phone to laptop and with the help of Sony companion I did software repair. Still no output... What to do.. Frustrated now

Re: missing google

_alexdon_ — Thu, 08 Dec 2016 21:02:13 GMT

You could check this thread:

/t5/Xperia-M4-Aqua/No-Google-apps-brand-New-M4/m-p/1106521#M6217

/t5/Xperia-M4-Aqua/Problem-with-Google-Service-Google-Play-after-Update-in-China/m-p/1115390#M6614

Re: missing google

khush2990 — Fri, 09 Dec 2016 01:30:20 GMT

I live in India. Never gone to china

Re: missing google

Jonas — Fri, 09 Dec 2016 10:18:35 GMT

Hi @khush2990, I'm so sorry to hear about this.

Did you have the Google applications (Google Play store, Google Play services and so on) prior to the phone being sent in to be repaired?

If you did, I'm afraid the phone has to be sent in to an authorized service centre again. I'd recommend getting in touch with your Local support team so they can assist you with having the phone sent in again.

I'm sorry for the inconvenience.

can't connect to google account.

SenzSky — Sat, 17 Dec 2016 15:24:29 GMT

Hi everyone,

I can't connect to my google account, i don't know why. When I try to add an account, I enter my email and my password until there everything is OK but when i connect to google, the window of google closes. This problem came when i've restore my phone.

Thank you for the help.

GOOGLE APPS AREN'T WORKING

CarcheWithLove — Sun, 18 Dec 2016 08:17:16 GMT

I badly need help. My phone died while I was in the office. When I charged it and opened it, I lost all the apps. I half-heartedly did a master reset.

After doing the master reset, I can no longer log in to all Google apps. It says "Just a sec" Will ask for my email and password and then will go to the homescreen. Desktop version is working. The apps aren't. Please help me.

Re: GOOGLE APPS AREN'T WORKING

MarlonUk1 — Sun, 18 Dec 2016 09:12:53 GMT

try to perform software repair using Xperia Companion, make sure to use the google account previously added on that device

i having problem to add google account on setting

ihate — Sun, 18 Dec 2016 09:55:49 GMT

My phone having problem with internet signal.. Before this my 3g signal has problem.. So its dont have connection.. After i keep rebooting and change the mobile data setting its change to hplus and 3g signal never change or gone.. And then i tried to format.. After done format the phone.. As usual we need to insert backup googl email.. And i fill it needed.. And after the last part to confirm.. Its like cannot to login.. Or nothing happen and i keep insert my gmail address and password again and again.. Something wrong happen with my sony xperia m4.. So how to fix it? Help me please!!!

Xperia M4 Aqua wont let me add account after Factor reset

rogueone — Sun, 18 Dec 2016 15:07:58 GMT

I did factory reset to the phone becaus emy cousin give it to me as gift so in order clean up he phone i proceed to do a factory reset from the settings option when start again all normal but when asked to login my google account wont let me just ask my email and password then window just close and nothing happend i have tried login and differents but the same , I really aprecciate any help

Re: Xperia M4 Aqua wont let me add account after Factor reset

Ste1970 — Sun, 18 Dec 2016 15:18:20 GMT

Any update on this issue?

I have exactly the same problem.

Trying to login to my Google account.

Neo90 — Sun, 18 Dec 2016 19:35:15 GMT

I'm trying to login into my Google account after the reset I made due to my device denying to update my Xperia. Now I tried to login it only allows me to fill in in my email then followed by me password, it loads and automatically goes out to ask me to type my email and password again.

Please I need to access Google play and other important information and that I can't because it does not go through.

Re: Trying to login to my Google account.

CameronT — Mon, 19 Dec 2016 00:53:18 GMT

Hi @Neo90,

Welcome to the community. I am sorry to hear you're experiencing this issue.

Had you changed your Google password in the last 72 hours when you tried?

Re: Trying to login to my Google account.

Martell76 — Mon, 19 Dec 2016 04:36:25 GMT

I have the same problem with a XperiaM4 aqua.

trouble in log in

india7 — Tue, 20 Dec 2016 03:21:39 GMT

I am unable to log in my Google Id.. It's does not responding..... I tried a new Id but it doesn't work....

Google Play Store & Google Account problems

Jamie2884 — Tue, 20 Dec 2016 13:21:36 GMT

When trying to login to Google pay Store, phone accepts Google login details but then simply loops back to sign-in page. On checking 'Accounts' Google account is not listed on the phone, even if account details re-entred as a new account. Have tried re-boot and factory reset.

Problem adding my google account - Playstore wont start

Guarionex — Tue, 20 Dec 2016 16:47:48 GMT

New from the box, my Xperia m4 aqua wont allow me to register my google account.

Whenever I try to add my google account to open Google Play Store, the app wont start and returns to ask me to add the account again and again.

On the browser, I can loging to all my google services (Youtube, gmail, etc) but my Xperia wont let me add my account to be able to use Google Play

I have:

Check the date

Clear Google Play and Google Services cache

Factory Reset

Used different WIFI network connections

Nothing seems to work

What is wrong?

Should I throu it in the wastebasket?

I need help?

Re: No Google services after the phone was repaired

bhomax — Tue, 20 Dec 2016 18:46:08 GMT

I have the same issue. Has anyone here got this issue resolved? Thanks

Xperia M4 unable to use Google services after factory reset

ariascekik — Wed, 21 Dec 2016 02:13:22 GMT

Hi team,

I'm having an issue with the xperia M4 Aqua, I reset it from factory values on Sunday Dec 19th and after I tried to access my Google account to you know basically make it work, it won't let me. I've seen it's an issue with this model since a couple of days ago and I'd like to know if you will come up with the solution. The model is awesome and I really want to get it to work. Please help us!!

Re: Xperia M4 unable to use Google services after factory reset

Uliwooly — Wed, 21 Dec 2016 02:44:49 GMT

@ariascekik

what you described seems more of a hacked Google account

Re: Xperia M4 unable to use Google services after factory reset

ariascekik — Wed, 21 Dec 2016 04:19:09 GMT

No, I have 3 more devices with the same Gmail account. It was working fine. Then, I performed a factory reset and 15 minutes later it did not work. I'm kind of worried this is not fixed soon.