kd55xg8196 - infobar keeps popping up and audio delay

polrugby — Sun, 11 Apr 2021 19:50:02 GMT

I've tried several threads here, but there doesn't seem to be any answer. I have 2 problems.

1. The infobar keeps popping up saying HDMI1, or whatever, all the time. There are solutions saying I should go into settings, then channel, infobar and switch it off, but I don't have that option. I presume the tv model I have doesn't have this option for whatever reason. Also, there's an audio delay every time I put on youtube, netflix, Disney+, etc.

I've never been so frustated with a tv in my life. WE always have to pause or rewind it as we miss the first few seconds of whatever we're watching. I mean, all it has to do is show audio and video. ThInking of selling and getting something else, unless this can be resolved.

My TV is a Sony Bravia kd55xg8196 and I have a Sky Q box plugged in via HDMI. Just to let you know what my set up is.

Re: kd55xg8196 - infobar keeps popping up and audio delay

HannahEd01 — Fri, 16 Apr 2021 15:40:00 GMT

Hi polrugby,

-1- the info banner isn't available on the menu to turn off, but Sony are working on it.

-2-Does the audio delay happen on the apps from the TV? Or from an external device?

Are you using a sound system? What software version is your TV on?

topic kd55xg8196 - infobar keeps popping up and audio delay in Android TV

kd55xg8196 - infobar keeps popping up and audio delay

Re: kd55xg8196 - infobar keeps popping up and audio delay