topic Re: Catch up not working On android tv with youview in Android TV

Catch up not working On android tv with youview

Davidddt77 — Mon, 21 Aug 2017 00:53:51 GMT

I can't get the youview catch up facility to work. The menu scrolls back in time ok but when I select a program marked with the play arrow I'm just thrown Bach to the current program being broadcast live on that channel. Anybody got any suggestion that would resolve this issue. My broadband works ok and I can play the iPlayer as an app but not through youview.

Re: Catch up not working On android tv with youview

cass_n — Mon, 21 Aug 2017 15:58:15 GMT

Hi @Davidddt77 and welcome to the community,

I am just looking into this for you and hope to come back to you shortly (unless someone else on the forum has experience with this issue and beats me to it of course :)).

Cheers,

Cass

Re: Catch up not working On android tv with youview

cass_n — Tue, 22 Aug 2017 09:54:40 GMT

Hi again @Davidddt77,

Have you tried the steps outlined on the YouView Troubleshooting Guide yet? If not, here are the steps for the Why is my On Demand player not working? section:

To use the On Demand player, you'll need to have the latest Sony TV software. To check this, make sure your TV is connected to the Internet then follow these instructions.

Click for instructions:

Standard remote
1. Press the HELP button.
2. Navigate down and select System Software Update.
3. Choose Check for a system software update. If an update is available your TV will start to download it.

Touchpad remote
1. Press the HOME button.
2. Scroll down to the Settings section and choose Help.
3. Scroll down and select System Software Update.
4. Choose Check for a system software update. If an update is available your TV will start to download it.

Let me know how you get on.

Thanks,
Cass

Re: Catch up not working On android tv with youview

rogethedodge — Tue, 28 Nov 2017 20:21:55 GMT

I have the same problem, internet connection checks out ok, all apps connect ok and have installed latest software and re-booted TV, still no catch up facility on the Youview guide. Am deeply frustrated with this and considering taking a hammer to it!

Re: Catch up not working On android tv with youview

Golfather1953 — Fri, 16 Mar 2018 12:13:22 GMT

I have a similar problem as I cannot get ITV1 on catch up.

any ideas

Re: Catch up not working On android tv with youview

royabrown — Fri, 16 Mar 2018 12:34:12 GMT

Where do you live?

If you are in Scotland, you have to use the STV player instead of the ITV one.

Re: Catch up not working On android tv with youview

Golfather1953 — Fri, 16 Mar 2018 13:14:13 GMT

I live in South Wales and cannot find a fix for this problem.

Re: Catch up not working On android tv with youview

royabrown — Fri, 16 Mar 2018 14:56:55 GMT

OK, not Scotland then.

I am assuming you have tuned your TV to the broadcast channels? The itv region that you will be served is driven off this, so the tuning is needed.

There was initially an issue where YouView apparently thought that some bits of England and Wales were in Scotland, but that should be over long ago. Though you can check this by seeing if you can access STV.

But whatever, as this is seemingly a problem with the YouView software, I suggest you log on to the YouView forum and raise the issue there, where the developers of the software may be able to give you more specific help.

Re: Catch up not working On android tv with youview

Gazbag7 — Wed, 04 Apr 2018 11:14:56 GMT

Same problem here. Been on to Sony support Two months later and still being told they are waiting for someone to look into it Very disappointing from what I previously regarded as a good company

Re: Catch up not working On android tv with youview

chrishabberley — Fri, 30 Oct 2020 15:45:55 GMT

I know its been ages @Davidddt77 @rogethedodge @Golfather1953 @Gazbag7

I have this problem on my 2019 AG9. Did you get tothe the bottom of why clicking on the shows with the Play arrow doesn't work to Catchup with YouView?

Re: Catch up not working On android tv with youview

Gazbag7 — Fri, 30 Oct 2020 16:20:51 GMT

I gave up with YouView on the TV, partly because of this issue but also the fact you cant record to an external hard drive using YouView

Re: Catch up not working On android tv with youview

Talljed — Fri, 30 Oct 2020 20:23:07 GMT

I've had issues with youview for the last couple of days with XH9505 tv. The guide preview wouldn't load and I couldn't use the guide to launch on demand. Posted some messages on the youview community forum and support suggested retuning the TV. I did that along with a restart and it's all working again. I did notice on google play store that youview app updated this week, and there is a notice saying it doesn't work with certain Sony TV models.

"We are aware of compatibility issues with this app on some Sony TVs. If you have a 2018 / 2019 Sony TV (XG80 XG85 XG95 AG8 AG9 ZG9) it will not function properly. Please do not download the app until further notice"