topic Re: New Sony kd55xd8005 Firmware Stopped ARC Working? in Android TV

New Sony kd55xd8005 Firmware Stopped ARC Working?

neosegauk — Sat, 03 Dec 2016 13:14:19 GMT

Hi there,

I want to start by saying this is by far one of the best TVs I have ever owned. Absolutely blown away by it. I did a software update on it about 2 days ago to version PKG6.0614.0004EAU and for some reason my Soundbar which is connected via ARC has randomly stopped working correctly. I own a Sony ht-ct390 and have never had any issue until the update.

> Checked Bravia Sync is enabled (it is).
> It actually lists my device in the Bravia Sync menu.

Randomly it will connect to the soundbar then disconnects saying TV speakers active due to Audio System Communication Failure.

Ive reset the TV and this has fixed nothing. Tried different HDMI cables for the soundbar and still the same issue. Ive even tried the soundbar on a different TV and it works fine.

Any idea how it can be fixed?

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

Anonymous — Sat, 03 Dec 2016 15:12:41 GMT

Hi there

When you say you have reset the TV, is this a 'power' reset or a 'factory' reset? I would also do the same on the Soundbar side to - a factory reset.

"Audio System Communication Failure" - this is a HDMI issue to be honest - I know you said you tried another cable. When unplugging/plugging in HDMI cables, ensure that the power is switched off to all devices, as HDMI is not "hot-swapable".

Cheers

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

neosegauk — Sat, 03 Dec 2016 16:53:42 GMT

Hi there, I did a factory reset on the TV, I have also tried with a new HDMI cable (powered off and then on afterwards). What I am finding really strange is when I try the soundbar on a diffrent tv that uses arc there are no issues atall.

Strange how its intermitent also. Like I said this has only happened since the update to the firmware of the tv.

Unsure how to do a reset on the soundbar.

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

neosegauk — Sat, 03 Dec 2016 17:11:00 GMT

Now just done the soundbar factory reset and its not fixed it. Really think this is a firmware issue.

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

Corppu — Mon, 26 Dec 2016 19:48:34 GMT

I have the same tv with same problem. I have a hdmi arc dac connected to the television and the dac connected to active speakers. I used to be able to set the volume from the tv remote but no longer possible.

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

Anonymous — Mon, 26 Dec 2016 21:07:31 GMT

DAC - Digital Analogue Converter??

Have a read through:

https://community.sony.co.uk/t5/android-tv/hdmi-problems-troubleshooting-steps/td-p/2141941

Cheers

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

Sputniky — Tue, 27 Dec 2016 11:49:39 GMT

I have the exact same problem with my set using the same soundbar, following a software update (mind you, it sporadically stopped working previously too).

It works fine when connected using a fibre optic cable, but its frustrating as you then cant use the TV remote to control the volume. Has anyone managed to resolve this issue?

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

f1racer2006 — Wed, 17 May 2017 20:03:35 GMT

I too am having this same problem. For a few days the soundbar will work fine, then for no reason at all it will just not connect.

I go through the same routine over and over again, unplugging leads, plugging them back in again (whilst all devices are off), and each time that fails so do a factory reset - annoying in itself as you then have to sign in to all your apps again !! Once again, a few days of it working, then again it stops !

The soundbar isn't at fault (it's not a Sony btw) as it has always worked faultlessly on other TV's including a Bravia that this one has replaced.

The issue is obviously Android. Come on Sony, a great TV being let down by all these bugs. If this TV isn't fit for purpose, it shouldn't have been released - time to get it sorted !!!!!!

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

Anonymous — Wed, 17 May 2017 20:21:04 GMT

Hi there

Have you looked at this guide HERE - it might provide some hints or at least somewhere else you can test/try out.

Also - what is the make/model of the soundbar?

Cheers

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

Andyg4536 — Wed, 15 May 2019 22:38:54 GMT

I have the exact same issue. Connects to soundbar then disconnects. Tried different hdmi leads. Reset TV. Update to latest software which I was advised to do by Sony. Works one day then not the next. Think it is when the TV is left in standby for a few hours. I have a cambridge audio tv2 soundbase. I have to disconnect arc hdmi lead then refit to get rid of problem. Sounds like something goes out of sync on arc comms

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

Tank84 — Wed, 23 Oct 2019 08:10:22 GMT

I know this thread is years old, but I'm having the exact same issue now in 2019, but with my Sony 65" XF900, connected to a Denon AVR-x6300H, when trying to use ARC for Netflix on the TV app to go back to the AVR. I can use an optical cable which works, but this way it won't process the metadata enabling me to get Dolby Atmos on Netflix. Similarly, it's an intermittent issue that sporadically works and then doesn't work, then works, then doesn't, and so forth. Very puzzling and frustrating. The TV is on the latest Android available and everything is up to date. There's nothing wrong with the HDMI cable as its the same single cable used to connect all my other devices through the Denon AVR-x6300H to my TV. Did anyone here eventually find a solution to this problem?

Kind Regards.

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

Andyg4536 — Wed, 23 Oct 2019 08:34:17 GMT

Hi I had a similar issue with a cambridge audio soundbase. It went on for a
few months. I got the guys at richersounds to try a soundbase at the store
on another sony tv with same outcome. They swapped it for a sony sounbar
(HTX8500) which works perfectly. Hope this helps

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

Tank84 — Wed, 23 Oct 2019 12:50:14 GMT

Andyg4536,

Thanks for the reply, appreciate it. Unfortunately however, this doesn't help my situation, since I'm not using a soundbar, but running an AVR, which is irreplaceable. I'm not sure where to begin with this issue, if there is any point in contacting Sony support I wonder?

Kind Regards.

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

Eagle787 — Fri, 07 Feb 2020 21:29:25 GMT

Going into 2020 and still facing the same problem with my KD-75x8500F.I am Using Sony sound bar HT-Z9F. My HDMI cables are all Somy. I have been facing this problem lately as I have not faced any of this before. I used to cast youtube from my phone directly to the tv, and the sound would come auto from my sound bar. I would also play youtube and other apps from the TV, and the audio would come directly from my sound bar with no hustle. However, lately I am experiencing the same problem mentioned in this thread. When playing apps from the tv, it would only output audio through the tv speakers. As for my other hdmi connected devices (receiver) it works fine. I have reported this to Sony support through the phone, where I realized that the specialist is familiar with it, and that it’s been going on for a while with no solution. I am really frustrated, as a paid close to 2100 £ for that 75 inch tv, and my “state of the art” sound bar. Unfortunately, seems like Sony is not helping a great deal. Mind that I have tried all the fixes mentioned in the thread. I did a factory reset for my tv. I hope we all get an answer to this frustrating problem.

Eagle787

hdrees0@gmail.com

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

M4RC2009 — Sun, 07 Jun 2020 15:35:16 GMT

Mine stopped randomly one day about a month ago - tried everything still will not recognise the TV - just get the can't communicate issue - works fine through sky PS4 and sony blu ray - but will not work when on TV - nothing changed or moved about just stopped working one day

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

trmoake — Sat, 17 Oct 2020 18:52:14 GMT

Mine just started doing this. My tv is a KD-55XF8505 and everything was fine until today. Didn’t change anything. I’ve tried unplugging everything and doing the factory reset. Do Sony monitor these forums?

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

Tank84 — Sat, 17 Oct 2020 21:05:16 GMT

Hello, I figured out the ARC problem with my setup. Turns out that ARC functionality is flakey, regardless of the brand of TV, apparently. Anyway, the solution the the ARC functionality mysteriously collapsing for me, was to ensure that one of the devices connected to my Denon AVR is always turned on. Even if it is in standby, the ARC functionality will eventually collapse if said device is not turned on. The explanation as to why this happens is completely beyond me, it's really kooky.

If you have any questions about what I'm talking about, I'll try to answer them as beat I can.

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

sewellpaul77 — Wed, 28 Oct 2020 20:50:04 GMT

Hi Tank84, I've this problem too with my Sony KD-49XF9005 TV and Sony HT-SF200 soundbar and like you say I think it's too so with when the TV is left on and the auto powers down.

Can you explain how you got your set up working again please?

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

Tank84 — Thu, 29 Oct 2020 17:20:44 GMT

Hello.

I don't understand why it is that my ARC works. But I can try to explain how it is that mine works. All of my media devices are connected via a Denon AVR to send video to my TV and audio to my external home theatre speakers. If I want to get audio from say Netflix on my TV back to my Denon via ARC to send audio to my speakers, then I have to ensure that ARC is turned to 'On' within the Denon settings, and crucially I have to ensure that the Humax Freeview box - also connected directly to my Denon AVR - is turned on. By tuned 'On' I don't just mean at the plug socket, I mean also not in standby mode. I have no idea why this is the case. All I know is that ARC functionality will collapse if the Humax is in standby mode.

Any questions?

Re: New Sony kd55xd8005 Firmware Stopped ARC Working?

sewellpaul77 — Thu, 29 Oct 2020 17:54:33 GMT

Hi,

Thanks for the reply. I did some more digging and testing and have pinpointed that it's definitely the Humax Freeview box which is causing the issue. Once I worked that out some Google searching turned up lots of posts from folk with similar problems. There seems to be an issue with the Humax where it's sending signals over HDMI CEC when it shouldn't be. See this interesting post: https://myhumax.org/forum/topic/tv-arc-sound-only-works-when-humax-turned-on

I've ordered a HDMI CEC less adapter and will try that next week when it arrives to see if it cleans up the issues: https://www.amazon.co.uk/s?k=lindy+hdmi+cec+less+adapter&crid=1CPWPUQJ0FP81&sprefix=lindy+hdmi+%2Caps%2C151&ref=nb_sb_ss_ts-a-p_7_11