topic Can’t open privacy policy in Android TV

Can’t open privacy policy

smplkd — Thu, 22 Aug 2019 07:06:02 GMT

Hello,

I updated to the latest software this morning, but I don’t have a Bravia remote (broke early on). I usually use my Sky Q remote, or a Remote App.

However since the update the App or Sky Q remote won’t work, so I can’t open the privacy policy to then confirm it. So I’m stuck at this screen that says Updated Privacy Policy - Open Privacy Policy.

Any advice would be greatly appreciated.

Re: Can’t open privacy policy

LightFoot — Thu, 22 Aug 2019 07:19:08 GMT

Hi @smplkd

What is the full model number of your TV, it starts with KD? Probably the quickest solution is to buy a universal remote from most supermarkets or electrical shops.

Obviously depending on your model number, there maybe an OK button and direction buttons on your TV

Re: Can’t open privacy policy

Mmmacken — Mon, 07 Oct 2019 23:02:46 GMT

Hi! Did you happen to find. Fix for this? I have the same issue! Thanks !

Re: Can’t open privacy policy

Mmmacken — Mon, 07 Oct 2019 23:28:15 GMT

@smplkd hi! See message above, if you found a fix and wouldn’t mind sharing that’d be great! Tried getting universal remote but you can’t program it since we are stuck on the privacy screen.

Re: Can’t open privacy policy

rooobb — Tue, 08 Oct 2019 08:26:16 GMT

This is an hint from the US support site

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-55a1e/articles/00231123

Re: Can’t open privacy policy

Astravvtpaul — Mon, 04 May 2020 11:31:30 GMT

Anyone answer this problem as I have the same issue.