topic Re: How to reset All Apps access in Android TV

How to reset All Apps access

Watch-the-Birdie — Tue, 05 Mar 2019 11:45:21 GMT

Hi Guys,
How can I 'reset' the All APPS please?
I set up a Sony Bravia a couple of weeks ago for a recently widowed friend. I had to use my details to 'add' and log into her modem, but she's unable to use ITV catch up, nor Channel Five catch up?
(On reading about adding apps, it says either go to the Google shop or use Youview(?), neither of which show after pressing home)?
How can I reset this, using her details and not, as at present, me as a guest?
I look forward to hearing from some one who can help?
Thank you
Trevor

Re: How to reset All Apps access

Sean_Mc — Wed, 06 Mar 2019 13:49:56 GMT

Hi there,

Welcome to the Sony Community.

Can you let me know the full model number of your TV?

Best wishes,

Sean Mc

Re: How to reset All Apps access

Watch-the-Birdie — Thu, 07 Mar 2019 14:50:09 GMT

Hi Sean,

I believe its the KDL32WE613LED-HDR

I say that, as my friend has gotten rid of the box and lost her instructions?

Kind regards
Trevor

Sent from Mail for Windows 10

Re: How to reset All Apps access

Watch-the-Birdie — Thu, 07 Mar 2019 14:51:58 GMT

I believe it's the KDL32WE613 LED HDR Sean?

My firend has thrown out the box and lost the instruction pages???

Kind Regards

Trevor

Re: How to reset All Apps access

Marino.Manolo — Thu, 07 Mar 2019 15:12:53 GMT

If the model is that, you can also bring the TV back to the factory settings:

https://helpguide.sony.net/tv/frul1/v1/en/060nhm-06-01-07.html

Manolo