topic Re: Netflix fails to load after v5.417 firmware update in Android TV

Netflix fails to load after v5.417 firmware update

Sox98115 — Mon, 25 Feb 2019 17:44:53 GMT

After the latest update (v5.417 ) on my XBR-75X850C, when I attempt to launch the Netflix application, it gets stuck on the initial 'N" screen. Rebooting the TV solves the problem on the next application launch but is not a long term solution.

Any help appreciated.

Re: Netflix fails to load after v5.417 firmware update

Pascale_F — Tue, 26 Feb 2019 18:49:20 GMT

Hi Sox98115,

Welcome to the community.

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas.

Thanks,

Pascale

Re: Netflix fails to load after v5.417 firmware update

Vanilla_ — Fri, 01 Mar 2019 17:42:43 GMT

Hi Sox98115,

I think that your TV model isn't made in Europe. I've found it on the US website. I think they can help with this. You can also use their community forums here: https://us.community.sony.com/s/?language=en_US

Vanilla_

Re: Netflix fails to load after v5.417 firmware update

TobiasRieper315 — Mon, 04 Mar 2019 10:02:58 GMT

See this link here re the same problem:

https://community.sony.co.uk/t5/android-tv/netflix-not-loading-properly-spinning-icon/m-p/2566506/highlight/false#M33749

Please report the problem direct to Sony via email.