topic Sky Q and KD49XF9005 and XF9000 in Android TV

Sky Q and KD49XF9005 and XF9000

Brotherphil — Sun, 24 Feb 2019 13:58:43 GMT

Hi, can anyone help please?

recently bought KD49XF9005 tv with XF9000 soundbar and Sky Q from Curry’s and paid extra for set up. One day the sound works, next it doesn’t. Curry’s ‘expert’ came out but couldn’t resolve problem, thinks it’s a Sky issue. Any suggestions before I go back to bang my head against the wall in Curry’s?

Rif.: Sky Q and KD49XF9005 and XF9000

Marino.Manolo — Sun, 24 Feb 2019 14:36:50 GMT

Try disabling Control for HDMI for Sky Q.

Manolo

Re: Sky Q and KD49XF9005 and XF9000

LightFoot — Sun, 24 Feb 2019 14:57:38 GMT

@Brotherphil wrote:
Hi, can anyone help please?
recently bought KD49XF9005 tv with XF9000 soundbar and Sky Q from Curry’s and paid extra for set up. One day the sound works, next it doesn’t. Curry’s ‘expert’ came out but couldn’t resolve problem, thinks it’s a Sky issue. Any suggestions before I go back to bang my head against the wall in Curry’s?

Hi @Brotherphil

What are all your Settings? Are you using Sky Q 2160p and Dolby Digital Plus. Obviously Sky Q comes with only one HDMI high speed cable, this should be used from Sky Q to XF9000. That leaves you having to buy another high speed HDMI cable from XF9000 to TV HDMI 3 (ARC).

I should add I have Sky Q 2160p DD+ connected to a HT-ZF9 connected to a KD-55XE9305. HDMI Control is switched On on all devices. There are a couple of things you can check:

On the TV Home -> Settings-> Sound -> Audio System prioritisation-> On.

Home -> Settings-> External inputs -> HDMI signal format -> Enhanced format.

Re: Sky Q and KD49XF9005 and XF9000

Brotherphil — Sun, 24 Feb 2019 15:35:15 GMT

Thanks for your help, I’ll pass it on to someone who understands these things better than I do.

Re: Sky Q and KD49XF9005 and XF9000

Brotherphil — Mon, 04 Mar 2019 09:07:10 GMT

Rang Sky and a helpful young lady talked through the set up step by step. Worked first time.

Talked to Curry’s who then refunded the set up fee they had been paid. Must be a moral there somewhere.