topic Re: KDL-43W755C connected/not connected to internet in Android TV

KDL-43W755C connected/not connected to internet

colin_mckenna — Mon, 16 Apr 2018 14:51:02 GMT

My Sony KDL-43W755C TV is repeatedly coming up saying "not connected to internet" and some minutes later "is now connected to internet". All very annoying. Anyone know how to suppress the message?

Re: KDL-43W755C connected/not connected to internet

Sean_Mc — Tue, 17 Apr 2018 15:10:30 GMT

Hi Colin,

Welcome to the Sony Community.

I would recommend checking the current network settings on your TV to see if this is causing the issue.

To do this press the 'HOME' button, then select [Settings] — [Network] — [Advanced settings] — [Network status] — [Check Connection].

Let me know how you get on.

Cheers,

Sean Mc

Re: KDL-43W755C connected/not connected to internet

colin_mckenna — Mon, 30 Apr 2018 06:56:29 GMT

Sean Thanks, but that procedure made no difference. It just showed that things wre OK - which they are not

Re: KDL-43W755C connected/not connected to internet

Pascale_F — Mon, 30 Apr 2018 11:13:00 GMT

Hi Colin,

I’m in the process of checking this with the relevant team and this thread will be updated as soon as I have a response.

Thanks,

Pascale

Re: KDL-43W755C connected/not connected to internet

Win_88 — Tue, 01 May 2018 10:22:19 GMT

Hi colin_mckenna,

Have you tried connecting the TV to a hot spot (that you generate with your phone) to see if the same thing will happen? because if it doesn't, then maybe your connection is not stable enough or other issues that can be addressed by your ISP may be the cause.

Win_88