topic Product Registration in Android TV

Product Registration

timgbull — Sun, 31 Dec 2017 12:00:09 GMT

I am trying to register 2 new products - a TV - KD49XE8396 and sound bar - HT-MT300.

The product registration page does not recognise these two product numbers and will not allow me to proceed with registration, even though I am absolutely certain that they are correct.

However, the product support pages recognise both the numbers as correct, and delivers all support links.

How ridiculous is this ! Help, please.

Re: Product Registration

Anonymous — Mon, 01 Jan 2018 17:46:12 GMT

Hi there,

Sorry you're having problems with registering. If you contact support here they should be able to help.

Best wishes,

Re: Product Registration

timgbull — Mon, 08 Jan 2018 08:38:13 GMT

Sony replied, but no resolution yet. Product model database not updated.